Cargo aircraft on the tarmac at sunset

Frequently Asked Questions

Everything you need to know about shipping with TL Express, from freight options to customs and delivery.

Frequently Asked Questions

Answers to what we're asked most. Can't find what you're looking for? Get in touch.

General

What services does TL Express & Logistics offer?

We arrange sea and air freight forwarding for imports into Sri Lanka, including customs clearance and island-wide delivery to your door, for both businesses and individuals.

What kind of cargo can you handle?

General cargo, commercial shipments and personal effects, moved as full container loads (FCL), less-than-container loads (LCL), or air freight, depending on what suits your shipment best.

Shipping & Freight

Should I choose sea freight or air freight?

Sea freight is the more economical option for larger or less time-sensitive shipments, while air freight is faster and better suited to smaller, urgent, or high-value cargo. Tell us what you're shipping and we'll recommend the right option.

Do you handle both FCL and LCL sea freight?

Yes. If you have enough cargo to fill a container, we'll book it as a full container load (FCL). Smaller shipments can be consolidated with other cargo as a less-than-container load (LCL).

Can you arrange freight from any country?

We coordinate freight from a wide range of origin countries. Share your supplier's or shipper's location when you request a quote and we'll confirm the routing and options available.

Customs & Documentation

Do you handle customs clearance?

Yes, customs clearance is part of our standard process. Once your cargo arrives in Sri Lanka, we handle the required documentation and clearance procedures to keep your shipment moving.

What documents do I need to provide?

Requirements vary by cargo type, but typically include a commercial invoice, packing list, and bill of lading or air waybill. We'll let you know exactly what's needed once we have the details of your shipment.

Do you handle duties and taxes on my behalf?

We manage the customs-clearance process on your behalf, including liaising with Sri Lanka Customs. Get in touch with your shipment details and we'll walk you through what applies to your cargo.

Tracking & Delivery

How do I track my shipment?

Enter your tracking number into the tracking bar at the top of any page on our site, and you'll be taken straight to its live status.

Do you deliver island-wide?

Yes. Once your cargo clears customs, we arrange pickup or delivery to your nominated address anywhere in Sri Lanka.

Quotes & Getting Started

How do I get a quote?

Use the quote form on our homepage or the contact form on our Contact page, and tell us what you're shipping and where it's coming from. We'll get back to you with a quote.

What information do you need to give me an accurate quote?

The type of cargo, its approximate weight or volume, the origin location, and your preferred shipping method (sea or air) if you already have one in mind. The more detail you give us, the more accurate your quote will be.